Customer Harassment Policy

At Hachi Hospitality Services, we are committed to maintaining a safe, respectful, and professional environment for our employees, clients, and business partners. This policy outlines our standards of conduct and our zero-tolerance approach toward harassment or abusive behavior across all our services — including hospitality, real estate, commercial cleaning, and consultancy work.

Summary of Policy Points

  • Zero tolerance for any form of harassment or abuse.
  • Clear definition of harassment and inappropriate behavior.
  • Expectations for respectful communication at all times.
  • Strict prohibition of discrimination in any form.
  • No tolerance for physical or verbal abuse toward staff or contractors.
  • Commitment to protecting employee and contractor safety.
  • Confidential process for reporting and investigating incidents.
  • Defined consequences for policy violations.
  • Ongoing commitment to a culture of respect and professionalism.

Detailed Policy

1. Zero Tolerance Policy

Hachi Hospitality Services maintains a zero-tolerance policy toward any form of harassment, abuse, or disrespectful behavior from customers, clients, or visitors toward our employees, contractors, or representatives.

2. Definition of Harassment

Harassment includes verbal, physical, written, or online behavior that intimidates, threatens, insults, or demeans others. This includes offensive remarks, bullying, discrimination, or unwanted contact.

3. Respectful Communication

All communication must remain polite and professional. Inappropriate language, raised voices, or personal insults will not be tolerated in any setting.

4. Discrimination Prohibition

Discrimination based on race, gender, religion, nationality, disability, sexual orientation, or age is strictly prohibited. Everyone deserves respect and equal treatment.

5. Physical and Verbal Abuse

Any act of physical aggression, intimidation, or verbal abuse—including threats through calls, emails, or online messages—will be treated as a serious violation of this policy.

6. Protection of Staff and Contractors

Hachi Hospitality Services values the safety of all staff, including cleaning teams, hospitality workers, agents, and consultants. Protective measures will be taken immediately when harassment occurs.

7. Reporting and Investigation

Incidents must be reported to Human Resources or management through the following channels:

Email: hr@hachihospitality.jp

Phone: +419534534

All reports are handled confidentially and investigated fairly.

8. Consequences of Violation

Customers or clients found in violation of this policy may face service suspension, contract termination, or legal action depending on the severity of the incident.

9. Continuous Commitment

Hachi Hospitality Services regularly reviews this policy to ensure compliance with laws and best practices, promoting a culture of respect, trust, and professionalism across all business sectors.

Our Promise:

We strive to maintain an environment built on mutual respect, safety, and integrity—for our clients, our staff, and our community.